Terms of sale
Last updated: November 14, 2026
The seller
E-Bike QC, sole proprietorship of Guillaume Savard, Quebec. NEQ (Quebec enterprise number): 2279259032. Phone: (263) 379-5323. Email: info@e-bikeqc.com. Online shop only, no storefront. The seller’s address appears on your order confirmation.
Products and prices
Each product’s features are on its page. Prices are in Canadian dollars and shown before taxes. Before any payment, we send you the total in writing: price, delivery fee if any, and your province’s taxes.
Order and contract
Sending an order on the site does not commit you and does not trigger any payment. The contract is formed when you accept our written confirmation and payment is received. We then email you a copy of the order confirmation.
Payment
By PayPal (invoice or link, with the option to pay in 4 instalments subject to eligibility and PayPal approval) or by Interac e-Transfer. No payment is taken on the site.
Delivery
We deliver within Canada only. The usual time is 3 to 7 business days after payment, as a guide; we confirm the time for your province with your order. If the product has not shipped within 30 days of purchase, or by the agreed date, you may cancel the order and be refunded.
Returns, exchanges and refunds
Returns follow the policy of the brand you bought. Before you pay, we tell you the return, exchange and refund conditions that apply to your product. Contact us before shipping anything back.
Warranty
The warranty is the manufacturer’s. We deal with the manufacturer for you on technical questions, parts and claims.
Your rights
Nothing in these terms limits the rights the Quebec Consumer Protection Act gives you. To learn more, see the Office de la protection du consommateur (opc.gouv.qc.ca).