Standard Package:

1x Macfox Electric Bike
1x Headlight
1x Taillight
1x Battery
1x Charger
1x Installation Tools
1x User Manual

Optional accessories (not included):

Bag
One extra battery
Fender

Locations We Ship To:

We currently only ship within the continental United States.

Shipping Fee:

We offer the Free shipping on all eligible orders.

Shipment Processing Time:

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. Please note: All delivery dates are estimates only and are not guaranteed.

Shipment Way:

Macfox ships products via UPS or FedEx.

Cancellation:

You can request a full refund before an item ships. Once an item has shipped, cancellations are not possible.

Returns:

You may apply for a return within 15 days of delivery. To be eligible, items must be unused, in original condition, and in the original packaging. A receipt or proof of purchase is required.For assistance, contact [email protected]. We will help create a return label and process your refund once the returned item is received and inspected. Approved refunds will be credited back to your original payment method within a few days.

Late or Missing Refunds:

If you haven’t received your refund, check your bank account and contact your credit card company or bank as there might be processing delays. If the issue persists, contact us at [email protected].